In the current digital environment, a business should be concerned about providing superior customer support to be able to create a difference in the market place. One of the better ways to bring visitors into engagement, provide quick resolution to queries, and drive conversions is to put the live chat feature directly into your website. Although with so many chat solutions in the market, finding the right one for your purpose can be tricky. This article lists the best live chat solutions, the features they all encompass, and the advantages they bring to your site.
1. Prepare LiveChat
LiveChat is synonymous with great It live chat service for businesses, no matter how big or small. With an incredible user interface, customizable chat widgets, and advanced automation.
Ability Features:
- Pre-chat and post-chat survey
- AI chatbots
- All potential integrations to CRM and helpdesk software
- Auto-responder canned replies
- Advanced analytics and reporting
Why Use LiveChat? This forms an e-commerce site and customer teams, needing a flexible solution to good user experience and high sales.
2. Tidio
A combination of live chat, chatbots with email marketing features, makes Tidio a reliable yet affordable chat solution for businesses: such as small- to midsize enterprises that need to acquire a feature-rich chat tool at a relatively low cost. Language options: many.
- Key Features:
- Visitor tracking and analysis
- Live chat support, email, Messenger, Instagram, etc.
- AI chatbots
- Shopify, WordPress, and WooCommerce integration
Why Use Tidio? This can bring a seamless experience to your site visitors while allowing businesses to automate some interactions with patrons without much loss on the personal side.
3. Zendesk Chat
Zendesk Chat, which was formerly known as Zopim, happens to belong as a part of its full customer service suite to that of Zendesk, thereby making it indeed a strong option for firms already using Zendesk for support ticketing.
Key Features:
- AI chatbots
- Live chat monitoring only
- Integration with Zendesk Support
- Proactive messages triggered by visitor activity
Why Use Zendesk Chat? It is one of the top choices for any organization wanting an integrated and seamless customer contact experience with a proven ticketing system attached to it.
4. Drift
Drift is sold on being the platform for conversational marketing, whereas sales teams are expected to generate leads. Drift is far removed from its chat tool cousins, intending to help businesses build customer engagement and transition them into potential clients.
Key Features:
- Conversational AI and chatbots
- Support for account-based marketing
- Salesforce, HubSpot, Marketo integration
- Automated scheduling of meetings
Why Use Drift? Drift is an AI tool where people can dance in business; this would be called a drift, where a business dancer is required in drift.
